ServiceSPAN's advanced domain knowledge and innovative technology delivers process improvement that yields near immediate ROI.
ServiceSPAN's process analyst experts team can enable you to swiftly improve one or many processes in your company, and along with that, bring your company the added benefits of reducing unit cost, increasing cycle times and achieving higher productivity.
Our team will visit your company, observe your operations, conduct brief interviews with management and work with your IT people to understand your systems. Based on their findings, we prepare and demonstrate a solution that will enable you to reliably transcend to measurably improved processes.
Our solutions are based on workflow software that layers on top of your existing business software providing your workers with powerfully efficient tools. These tools give them greater visibility of the work and the ability to make better decisions and multi-task. Additional tools give management the ability to track and control the work.
ServiceSPAN's software solution, Work Center Manager (WCM) is agile in delivering services that allow your company to be faster and cost effective against all kinds of competition. We ensure process change effective enough to put your staff on track so they don't revert back to the way tasks were performed in the past.
With ServiceSPAN you have the choice of starting us in an expedited manner to fix your processes in 90 days, or work with us to precisely compare our method of process improvement to options you're considering now, determine an ROI, and work through an RFP process. Either way, our team has the combination of domain knowledge and innovative software solutions to deliver process improvement that takes effect immediately and delivers results that are rapid and enduring.
Work Center Manager (WCM) translates the process improvements you want into actionable requirements for your IT systems and transforms how people work in your business.
Either your team and/or outside consultants have excellent ideas on how to improve processes, some of which may even be industry best practices, but implementing them is out of reach because of technology limitations, so you end up settling for less.
Or... You've made process improvements, but how do you challenge a great work center to undergo yet another transformation to produce even greater productivity cost savings?
ServiceSPAN has based more than 25 years of cutting-edge technology solutions on these 6 inefficiencies and it is our unique domain knowledge and experience that can take you further.
For some businesses, flexibility is equal to having your business partners fix information issues in your applications (missing data, etc.), because it hurts your profit margins to do it in house. Other businesses gain flexibility by using an outsourcing company that can perform some business operations more cheaply, just as every airline at the airport doesn't have their own jet fuel infrastructure.
Information access is no longer just about passwords and logging. You need to limit the visibility of certain information so there is no opportunity for users to misuse data.
WCM overlays your existing applications, to show users only what they need to see for their assigned role in the work item.
WCM tracks and compares items within the workflow that are unresolved, and also which users of your applications should be granted access.
Pay for your next process improvement while experiencing
productivity gains that result in measurable cost savings.
For over 25 years, ServiceSPAN has been helping work centers recognize unseen, root causes of inefficiency. Once identified, we provide solutions that empower managers to establish objectives, based on the goals of the organization, and propose process improvements that radically reduce cycle times and cost per transaction.
WCM provides greater oversight of the operation through expansive views and insights into all aspects of the work, customer status, work load, staff performance and more! Instantly access volume, duration and cycle time analyses that helps to identify trends and accurately report to upper management.
Users are assigned and receive work, in prioritized order and based on their skills level and work load. Spending less time searching and gathering information along with the benefits of a highly interactive desktop, gives users extensive multi-tasking capabilities. These are only a few of many efficiencies provided by WCM.
WCM flexibly allows for changes in work distribution and operational priorities, giving supervisors greater control coordinating staff and work activities with associated organizations and systems. The overall result is a noticeable elevation of accountability with all levels working concertedly to support the goals of the business.