ServiceSPAN has solved the most complex service fulfillment / delivery challenges facing communications service providers (CSPs) today with an innovative approach focused on work center management—a critical element of a successful service fulfillment strategy.

CSPs struggle with identifying the best mix of automated and manual processes to deliver new services, typically focusing on 100% flow-thru of orders. However, despite their best attempts CSPs' flow-thru processes leak transactions and require work centers to manage the "leakage".

To enhance the delivery process of new services for voice, data, and video, and to reduce the cost of "leakage" ServiceSPAN offers the Work Center Manager (WCM) application to CSPs.

WCM is a purpose built application that (off-the-shelf) provides a work center with a configurable infrastructure for the management, presentation and resolution of work items. It's agile; utilizing a Process Definition Environment (PDE), powered by Sun, with generic and task specific models, routines and templates, and scalable; providing a uniform environment for managing work items across an enterprise. more…