ServiceSPAN empowered us to drive up efficiency...
Thanks to ServiceSPAN, we gained a 300% increase in the number of claim denials we process per day, reduced revenue leakage and quickly eliminated our growing denials backlog. Once we caught up, we set a new write off standard, reworked write- off claims from the past six months and recovered significant revenue. Revenue Cycle, Director Major US Clinical Laboratory
... and drive down costs significantly!
Initial web meeting to introduce ServiceSPAN and obtain a high level overview of your work center's areas of responsibility, priorities, challenges and goals.
WORK CENTER VISIT
1 or 2 day visit to observe employees as they perform tasks and meet with managers to learn your processes and how work is tracked, measured and reported.
Regroup to share findings of our analysis and discuss potential methods to aggressively increase productivity and the next steps toward engagement.
Illustrate how new technologies, customized to solve work center challenges identified during the analysis, will help you achieve your goals and ROI.
Proposals are designed to position your work center to submit and obtain funding by clearly articulating objectives, ROI and establishing a guaranteed deployment timetable.
Utilize our professional services team to eliminate the burden on users and IT to 'get it right', particularly when it comes to writing requirements for flexibility.
Our team performs quality and integration tests, providing full support during the acceptance testing phase in preparation for the deployment to production environment.
We train your IT Department, application administrators and supervisors. You train your end users. We are on-site to support your training activities and customers.
25 years of professional services and software experience solving the most challenging business workflow issues.
Our professional services team can write IT requirements to save time, eliminate risk and accelerate projects.
We guarantee the return on investment will equal more than 20 times the cost of our analysis, or money back.
ServiceSPAN complements Six Sigma and Lean process, identifying even more aggressive opportunities to reduce costs.
Address how to implement process change when IT resources are constrained.
HOW AGGRESSIVELY ARE YOU USING TECHNOLOGY
TO STEER PROCESS IMPROVEMENT?