By using this web site, you assent to the following terms of use. If you do not agree to these terms, please do not use this web site.

Scope of Use:

ServiceSPAN invites you to view, use this web site for your informational, non-commercial use. Using this web site to evaluate whether to enter into or continue a business relationship with ServiceSPAN shall not constitute a commercial use for the purposes of this use policy.

No Warranties:

ALL CONTENT ON THIS WEB SITE IS PROVIDED TO YOU ON AN "AS IS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SERVICESPAN MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THIS WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION BEFORE RELYING ON IT. USE OF THE WEB SITE AND THE CONTENT AVAILABLE ON THE WEB SITE IS AT YOUR SOLE RISK. SERVICESPAN MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE WEB SITE WILL BE SECURE, UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THE WEB SITE IS FREE OF VIRUSES.

SERVICESPAN MAKES NO REPRESENTATIONS OR WARRANTIES ON THIS WEB SITE WITH RESPECT TO ITS PRODUCT OR SERVICE OFFERINGS. INFORMATION REGARDING SERVICESPAN'S PRODUCTS OR SERVICES OFFERINGS CONTAINED ON THIS WEBSITE, INCLUDING BUT NOT LIMITED TO INFORMATION REGARDING FEATURES AND BENEFITS, TECHNICAL INFORMATION OR OTHER SIMILAR INFORMATION CONTAINED IN DOCUMENTATION AVAILABLE ON OR FROM THIS WEBSITE SHALL NOT BE INCORPORATED OR INTEGRATED INTO ANY SERVICESPAN WARRANTY OR OTHER CONTRACTUAL RIGHT, PRIVILEGE OR OBLIGATIONS OTHERWISE PROVIDED PURSUANT TO THE TERMS OF A VALID COMMERCIAL AGREEMENT WITH SERVICESPAN. SERVICESPAN MAY MAKE CHANGES TO THESE MATERIALS, OR TO THE PRODUCTS DESCRIBED THEREIN, AT ANY TIME WITHOUT NOTICE. SERVICESPAN MAKES NO COMMITMENT TO UPDATE THESE MATERIALS.

Limitation of Liability:

SERVICESPAN SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE WEB SITE, EVEN IF SERVICESPAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY PARTY ON ANY CONTENT OBTAINED THROUGH THE USE OF THIS WEB SITE, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO THE WEB SITE, OR RELATED INFORMATION OR PROGRAMS.

Trademarks and Copyrights

ServiceSPAN^®, CES Computer Solutions Inc^®, ServiceSPAN, LLC^®, Launchworx^®, Trialworx^®, TEAMSTATUS^®, and Reject Adjudicator® are federally registered trademarks of ServiceSPAN, LLC.

20/20 Insight Program™, Exception Manager ™, WCM™, EM™, SM™, MPM™, MM™ , Work Center Manager™ are trademarks and service marks of ServiceSPAN LLC. Unauthorized use of any ServiceSPAN trademark, service mark or logo is prohibited.

The materials on this web site are copyrighted and protected by worldwide copyright laws and treaty provisions. Any unauthorized use of these materials may violate copyright, trademark and other laws. Materials on this web site may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without ServiceSPAN's prior written permission. Except as expressly provided herein, ServiceSPAN does not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information.

E-mail

Note: email submissions over the Internet may not be secure. Please consider this fact before emailing any personal or confidential information.

Links

This web site may contain links to web sites operated by other parties. The linked sites are not under the control of ServiceSPAN, and ServiceSPAN is not responsible for the content available on any other Internet sites linked to ServiceSPAN's website. Such links do not imply ServiceSPAN's endorsement of material on any other site and ServiceSPAN disclaims all liability with regard to your access of such linked web sites. ServiceSPAN is providing these links to other Internet sites as a convenience to users, and access to any other Internet sites linked to this web site is at your own risk.

Unless otherwise set forth in a written agreement between you and ServiceSPAN, you must adhere to ServiceSPAN's linking policy as follows:

1. any links to ServiceSPAN's site must be a text-only link clearly marked "ServiceSPAN web site,"
2. the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with ServiceSPAN's names and trademarks,
3. the link must point to the URL http://www.servicespan.net and not to other web pages within ServiceSPAN's web site,
4. the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with ServiceSPAN,
5. when selected by a user, the link must either spawn a new independent window or overtake the parent or topmost frame to display the ServiceSPAN website full-screen and not within a "frame" on the linking web site, and
6. ServiceSPAN reserves the right to revoke its consent to the link at any time and in its sole discretion.

ServiceSPAN, LLC., Policy on Information Collection & Use

Registration

In order to access portions of ServiceSPAN's Web site, you must complete a registration form. During registration we ask for your contact information and for an indication of the products, services and additional information in which you are interested. We use this information to contact you about our products and services. You may opt out of receiving any information at any time by making appropriate changes to your profile on the Web site.

Uses of Information

We collect store and process your contact information on servers that we maintain in the United States in order to:

1. identify you when you visit our Web site or request information or services from us;
2. send you information we think you may find useful, including information about products and services;
3. process orders or requests that you submit through the site;
4. improve our services and our Web site

Sharing of Information

Except as described below, ServiceSPAN will not share your personal information with third parties. We may occasionally provide your contact information to third parties who provide services to us, although we will only do so on the condition that they also protect the confidentiality of your information. We may also disclose your personal information if required to do so by law or if we believe that it is necessary to protect the rights, property or personal safety of ServiceSPAN or its employees or customers.

Internet Address Information

We use IP addresses, browser types and access times to analyze trends, administer the site, and improve site performance.

Applicable Laws

This site is controlled by ServiceSPAN from its offices within the United States of America. ServiceSPAN makes no representation that the materials contained on this web site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this web site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the materials contained on this web site in violation of U.S. export laws and regulations. Any claim relating to this web site and the materials contained hereon shall be governed by the internal substantive laws of the State of Delaware.

General

ServiceSPAN may revise these Legal terms at any time by updating this posting. You should visit this page from time to time to review the then-current Legal terms because they are binding on you. Certain provisions of these Legal terms may be superseded by expressly designated legal notices or terms located on particular pages on this web site.