Mediation
Manager
As network elements evolve and mature, the quantity
and quality of data they can provide increases. Systems must
be in place to collect this data, make the necessary correlations
based on business rules, and deliver a normalized stream of
data to downstream systems.
Mediation Manager provides service providers
with the flexibility they need to efficiently capture usage
data, enabling accurate billing for new services. This flexibility
also allows service providers to create billing plans, which
differentiate their services from their competitors.
MM collects, correlates, and normalizes data
from all types of network elements. Data is collected from
network elements within the same network and across different
types of networks such as PSTN, IP, or wireless. Once the
data has been collected, MM looks to correlate the individual
records according to predefined business rules established
by the Service Provider. The data is then prepared for delivery
to billing systems or other support systems in the specified
format.
MM integrates with legacy systems and Service
Manager to provide a total solution for flow-through activation,
customer support, and billing of new and existing services.
ServiceSPAN can implement MM as a data center
based application or as a hosted application. Either implementation
provides a comprehensive and powerful solution for improving
service, reducing costs, and increasing quality of subscriber
services.
| Challenge |
"Too
much time is required to modify our billing system to
accommodate the introduction of new services."
"Our network elements cannot be efficiently,
and/or cost effectively, integrated into our back office
billing system."
"The infrastructure that exists today has not been
updated to include billing of complimentary features
across subsidiaries."
"Our current systems do not allow
us to quickly develop optional pricing plans to meet
subscriber demand."
"We cannot offer usage based billing
because our billing system will not support it."
"Our billing system cannot handle
the various native formats from each network element
without major changes and considerable dollars."
|
| Solution |
ServiceSPAN's solutions answer the challenge
by:
-
Gathering data from multiple sources
and providing a normalized data stream to billing
systems, and other support systems in the enterprise
-
Minimizing the changes service providers
must make to billing and support systems upon offering
new services
-
Simplifying the interfacing of multiple
network element types to legacy systems
-
Facilitating the development of creative
pricing plans, which rely on usage data, and serve
as a way of differentiating a service provider's
offering
-
Reducing the time-to-market for new
service introduction by providing flexible environment
for interfacing with legacy back-office systems
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