Other Industries

Process improvement

As businesses and organizations are challenged by various issues that are driving up costs and driving down productivity. They require rapid, solid solutions that remove process complexity and increase efficiency, while attempting to stay ahead of the curve in controlling costs. Stressed employees staffing business work centers are challenged by numerous and complex information systems, extensive repetitive manual processes and changing business requirements and trends.

• Integrate manual and automated tasks across ordering, provisioning, accounting, etc.
• Eliminate extraneous process steps so that employees can work at top efficiency.
• Balance work distribution to get the most out of every work hour.
• Align with a solution that can provide continual process improvement.
• Increase visibility of department directors, managers and supervisors.
• Accelerate service delivery and customer processes and response time.
• Quickly see, make decisions and respond to changing work fluctuations and trends.
• Track and measure user performance and rely on meaningful, real-time analytics.
• Reduce tedious navigation of existing systems, applications and websites.
• Benefit from the accountability that is the result of seamless process integration.

Extend your investment in legacy applications

ServiceSPAN's solutions extend your investment in legacy applications by overlaying your existing business systems, without the need for heavy-lifting on the part of your IT department. We provide measurable increase in visibility, efficiency, control and accountability without the cost, time and interruption of replacing your existing software.

The results

• Utilize virtualization to manage work center employees and operations on site and across the globe.
• Ensure efficient work assignment by automatically distribute work to appropriately skilled users.
• Accurately measure and track employee performance and report on every aspect of productivity in real-time.
• Greater visibility lets managers quickly respond to operational changes and trends and make cost-effective decisions accordingly.
• Features and functionality that provide enforcement of process integration and support of employee accountability.
• Software decides for users what work to do next, eliminating inconsistency and preventing 'cherry-picking' assignments.
• Users access information and perform work in a single environment, saving time spent switching between applications.
• Eliminate login and navigation of legacy applications emails, attachments, spreadsheets and databases.
• Facilitate shared information so that users no longer need to cut and paste data to multiple applications.
• Coordinate manual and automated processes by removing extraneous process steps that result in slower cycle times and delayed revenue.
• Have immediate access to meaningful measurements that give managers control meeting corporate goals.
• Correlate related work so that employees work more efficiently, saving multiple steps in the process.