Telecom Service Providers

 

ServiceSPAN provides solutions that reduce complexity and empower managers in communications service provider work centers.

Telecom Service Providers

Utilize virtualization to manage work center employees and operations on site and across the globe.

Ensure efficient work assignment by automatically distributing work to appropriately skilled users.

Accurately measure and track employee performance and report on every aspect of productivity in real-time.

Greater visibility lets managers quickly respond to operational changes and trends and make cost-effective decisions accordingly.

Features and functionality that provide enforcement of process integration and support of employee accountability.

Software decides for users what work to do next, eliminating inconsistency and preventing 'cherry-picking' assignments.

Users access information and perform work in a single environment, saving time spent switching between applications.

Our customers, even after successful automation and process improvement, experienced large initial gains plus on-going financial benefits including 30-50% productivity increases, lower transactional costs and reduced revenue leakage throughout their operations.

Eliminate login and navigation of legacy applications emails, attachments, spreadsheets and databases.

Facilitate shared information so that users no longer need to cut and paste data to multiple applications.

Coordinate manual and automated processes by removing extraneous process steps that result in slower cycle times and delayed revenue.

Have immediate access to meaningful measurements that give managers control meeting corporate goals.

Correlate related work so that employees work more efficiently, saving multiple steps in the process.