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One product for diverse tasks, forms and formats as found in:
- Task List Management
- Exception Management
- Manual Order Fullfillment
- Alarm Process Management
- Network Reliability Processes
- Audit & Resolution
- Field Support Process
- Trouble Ticket Management
- Circuit Design & Turn-Up
- Jeopardy Management
- Customer Care Follow-Up
- Interdepartment Referral Workflow
- Business Event Management
- EMAIL as part of above processes
