ARCHITECTURE:

WCM is a rules based environment that efficiently manages work in manual work centers and provides a platform for continuous efficiency improvement and reduction of work item handling costs.

This capability enables WCM to be flexible enough to be quickly deployed in a number of different scenarios, while minimizing the customization efforts required for any specific application. WCM can therefore become the standard Work Center Environment of a Communications Service Provider regardless of the Enterprise size, geography, type of service supported, etc.

WCM is built using Service Oriented Architecture (SOA) with Services that are sub-processes, functions and capabilities specific to WCM.

Technology Used

• CORBA - Common Object Request Broker Architecture - uses IDL - Interface Definition Language.
• SOAP - Simple Object Access Protocol - uses WSDL - Web Service Description Language - is a XML based language for describing web services and how to access them.
• JMS - Java Messaging service API - Open JMS is the message queue provider.
• JMX - Java Management extension - used for configuring WCM in CFE.
• Servlet, JSP, XML, XSL - used by web applications.
  

Click on image for details on each WCM Architecture Component