BENEFITS:

• Improve Work Center Productivity
  

  To compensate for the myriad systems, services and network element interfaces that users will encounter, the work center can provide an intelligent, flexible and powerful tool for quickly and efficiently completing work items.

  • Sophisticated work item assignment.
  • Task Oriented User Interface.
  • Streamlined information presentation.
  • Optimized inter-center communications.
  • Unified access to support systems.

• Lower Operating Costs
  

  WCM creates a homogeneous and efficient environment for handling work items, de-skilling users, changing and reusing processes, and administering work center systems.

  • Lower headcount levels.
  • Consolidation of Maintenance and Support contacts.
  • Standardized enterprise environment.
  • Flatter learning curves.
  • Fast and Easy configuration.

• Faster Service Delivery
  

  The optimized work center environment allows quicker completion of transaction fallout items and faster support of the "turn up" of new services that are not automated.

  • Quick return to "Happy Path".
  • Enhanced Manual Provisioning.

• Continuous Improvement
  

  A work center process optimization environment that allows work center managers to model, prototype and test new process or changes to existing processes, to automate the handling of repetitive work items, and to focus on the most critical work items.

  • Model and prototype New Processes.
  • Identification of work item handling cost.
  • Optimization of handling repetitive work items.

• Flexible Implementation
  

  Many enterprise are analyzing their infrastructure and migrating towards implementation of BPM/EAI to integrated systems, applications and processes across the enterprise. WCM will easily integrate into BPM/EAI environments leveraging the enterprise services and capabilities these platforms provide.