No longer will a good idea for a transformational process change in your organization need to go forward without internal technology to support, manage, enforce, and measure the results of your process change.
Each of our solutions gets your staff away from swivel chairing between multiple applications, spreadsheets, cutting and pasting, performing repetitive work, and administrative tasks that slow them down and introduce error. Instead, your employees produce at a fast operational tempo, with less computer complexity and frustration, making data driven decisions dictated by you.
With close integration to your enterprise applications, data sources, business rule sets, data analytics, and successive improvements in machine learning, Decision Coordinator brings automation to an advanced level to:
Achieve real-time tracking of services being delivered, over which extraordinary automation is layered to lower cycle time and intelligently respond to events with high reliability.
Achieve increased operational tempo for employees, with information presented to the right people, at the right time, with support for the steps and decisions they need to act on so automated processes reliably continue
Achieve the cultural shifts necessary to embrace data driven decisions and robust process improvement methods at the heart of being a high reliability organization
Secure and connect processes with people, 24x7, bypassing human interactions when customers are willing to consume your services through a digital experience.
Decision Coordinator is a powerful platform for configuring data driven applications that naturally consume and forward data between many systems and people so that custom software is not necessary. Each of our solutions gets your staff away from swivel chairing between multiple applications, spreadsheets, cutting and pasting, performing repetitive work, and administrative tasks that slow them down and introduce error.
Instead, your employees produce at a fast operational tempo, with less computer complexity and frustration, making data driven decisions dictated by you.
To accomplish this, our product has unique abilities to overlay the existing systems you have. For example, consuming and modifying transactions, worklists, and workflows in the existing applications your people use, so new workflows and automation can be applied to operationalize a new business process that is more efficient. Such processes can be applied across multiple domains in your business so you can shrink or eliminate current silos of decision-making that exist when stand-alone software applications and devices are connected only by people.
A turn-key solution with all integrations and business logic included.
With Decision Coordinator, your next big idea can have a home in the center of all your existing software without a need for people to swivel chair, spreadsheet, or cut/paste information. Imagine your invention being able to access data anywhere, so that people input minimal information which is then put into action, producing results, updating connected systems, and measuring results? That is Decision Coordinator.
ServiceSPAN provides the ability to accomplish big things with Decision Coordinator, without our customers needing to learn the technology. Instead, we structure a purchase of Decision Coordinator as a turn-key solution with all integrations and business logic included, configured by us and supported for 10 years, as if the perfect product for your enterprise was available off the shelf. To do this, ServiceSPAN consults with you and your business leaders on the requirements for your data driven solution to operationalize a target process improvement, works with your IT department to understand available types of access to systems and their standards for onboarding a turn-key product. With that we provided a fixed price, create the configuration that talks to your systems and people to create sticky process change that will continue long after you take your eyes off it. We guarantee our solution is successful, or we continue configuring it until your goals are achieved.
No long implementation cycle converting your data to new formats.
Your IT department will enjoy working with ServiceSPAN, as we respect and follow their standards, use their standardized virtual machine infrastructure, and train your business side subject matter experts on the business rules we create so that IT need not take responsibility for changes you may need going forward. Within each ServiceSPAN installation we arrange for the support of your subject matter experts and IT department going forward, no different than if you were buying a finished software product perfect for you.
Except that it is perfect for you. Unlike purchasing third party software, there is no need for services to shoehorn your business process into somebody else's application. No long implementation cycle converting your data to new formats, testing is faster and simpler when we integrate direct to your systems without middleware in-between, and there is no technology for your IT department to learn and competency to maintain in the future. When interfaces between systems change, our company is on call.