ServiceSPAN provides software and process management solutions that reduce complexity and empower managers in telecom service provider work centers.
- Utilize remote access virtualization to manage work center employees and operations on site and across the globe.
- Ensure efficient work assignment by automatically distributing work to appropriately skilled users.
- Accurately measure and track employee performance and report on every aspect of productivity in real-time.
- Eliminate duplication of customer information between your Customer Relationship Management (CRM) and enterprise software
- Eliminate duplication of information between your Sales Force Automation (SFA) and other enterprise software.
- Features and functionality that provide process consolidation and support of employee accountability.
- Decision support system GUI provides greater visibility, allowing managers to quickly respond to operational changes and trends and make cost-effective decisions accordingly.
- Case management software decides for users what work to do next, eliminating inconsistency and preventing 'cherry-picking' assignments.
- Application consolidation saves users' time by allowing them to access information and perform work on a single environment.
- Eliminate login and navigation of legacy applications emails, attachments, spreadsheets, and databases.
- Facilitate shared information so that users no longer need to cut and paste data to multiple applications.
- Coordinate manual and automated workflow processes by removing extraneous steps that result in slower cycle times and delayed revenue.
- Have immediate access to meaningful measurements that give managers control meeting corporate goals.
- Correlate related work so that employees work more efficiently, saving multiple steps in the process.
How complex is your workflow?
Our clients have experienced 30-70% productivity increases, lower transaction costs and reduced revenue leakage throughout their operation.
Try it out!
ServiceSPAN's Solution overlays existing applications and provides powerful capabilities as an option to making costly enhancements.