Achieve staggering improvements in cycle time, reliability and cost reduction when using Decision Coordinator to implement a new workflow across all the software applications your people use every day.
With close integration to your data sources and main-line applications for ordering, inventory, dispatch, facility recovery, and more, Decision Coordinator:
- Finds all the work your employees need to be doing and automates every possible task up to the point where manual intervention is needed.
- Provides a single access to all the applications employees need to perform their work.
- Propels employees into action, with information presented to the right people, at the right time, supporting the steps and decisions they need to act on.
- Takes button click choices made by your employees and automates the many repetitive tasks that would follow their decisions, so they can quickly move onto their next task.
- Watches for events in all your enterprise applications related to your orders, and uses them to improve workflow and service delivery.
- Provides your employees the information they need on the spot to assist inbound callers of all types, including company technicians, sales teams and customers.
- Measures the work employees were assigned, the actions they performed and how long it took, enabling supervisors to hold people accountable for following process and achieving results.
When communication or collaboration is needed with other employees, vendors and customers, we engage your email, text messaging, or mobile applications to get more information combined in a formal workflow with tracking, ensuring the ball never gets dropped.
ServiceSPAN consults with you and your business leaders on the requirements for your data driven solution to operationalize a target process improvement, works with your IT department to understand available types of access to systems and their standards for onboarding a turn-key product. With that we provide a fixed price, create the configuration that talks to your systems and people to create sticky process change that will continue long after you take your eyes off it. We guarantee our solution is successful, or we continue configuring it until your goals are achieved.