20/20 Work Center Analysis

 

ServiceSPAN empowered us to drive up efficiency...

Thanks to ServiceSPAN, we gained a 300% increase in the number of claim denials we process per day, reduced revenue leakage and quickly eliminated our growing denials backlog. Once we caught up, we set a new write off standard, reworked write- off claims from the past six months and recovered significant revenue. Revenue Cycle, Director Major US Clinical Laboratory

... and drive down costs significantly!

  • INTRODUCTION

    Initial web meeting to introduce ServiceSPAN and obtain a high level overview of your work center's areas of responsibility, priorities, challenges and goals.

  • WORK CENTER VISIT

    1 or 2 day visit to observe employees as they perform tasks and meet with managers to learn your processes and how work is tracked, measured and reported.

  • FINDINGS FEEDBACK

    Regroup to share findings of our analysis and discuss potential methods to aggressively increase productivity and the next steps toward engagement.

  • SOLUTIONS DOCUMENT

    Illustrate how new technologies, customized to solve work center challenges identified during the analysis, will help you achieve your goals and ROI.

  • PROPOSAL

    Proposals are designed to position your work center to submit and obtain funding by clearly articulating objectives, ROI and establishing a guaranteed deployment timetable.

  • REQUIREMENTS

    Utilize our professional services team to eliminate the burden on users and IT to 'get it right', particularly when it comes to writing requirements for flexibility.

  • TESTING

    Our team performs quality and integration tests, providing full support during the acceptance testing phase in preparation for the deployment to production environment.

  • TRAINING

    We train your IT Department, application administrators and supervisors. You train your end users. We are on-site to support your training activities and customers.

  • DOMAIN KNOWLEDGE

    25 years of professional services and software experience solving the most challenging business workflow issues.

  • EXPERIENCE

    Our professional services team can write IT requirements to save time, eliminate risk and accelerate projects.

  • ANALYSIS ROI

    We guarantee the return on investment will equal more than 20 times the cost of our analysis, or money back.

  • AGGRESSIVE

    ServiceSPAN complements Six Sigma and Lean process, identifying even more aggressive opportunities to reduce costs.

  • INTEGRATION

    Address how to implement process change when IT resources are constrained.

HOW AGGRESSIVELY ARE YOU USING TECHNOLOGY
TO STEER PROCESS IMPROVEMENT?