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One product for diverse tasks, forms and formats as found in:

  • Revenue Cycle Management
  • Lab Operations
  • Task List Management
  • Intake Management
  • Audit & Resolution
  • Jeopardy Management
  • Claim Management
  • Customer Care
  • Claim Management
  • Ad-hoc Workflow
  • Business Event Management
  • EMAIL as part of above processes
 

WCM - Work Center Manager: Visibility Control Efficiency

Home page >> Healthcare >> 20/20 Insight >> 20/20 Insight Program

20/20 Insight Program

The 20/20 Insight Program identifies high value process improvements that can be effectively implemented with our Work Center Manager (WCM). Through analysis and demonstration, ServiceSPAN's specialists articulate how WCM can provide improvement which can yield savings of 50% or more.

Our three-step process is simple, effective and free!

  • Discovery meeting

    Step 1: Discovery meeting

    We have helped service providers reduce their work center labor costs by 50% annually by complementing existing legacy environments with the proper tools and reducing their software maintenance and support costs by 50% annually where they hosted multiple work centers.

    Our process starts with joint discussion focused on establishing a working relationship, understanding your current operations work center environment and reviewing substantive WCAS value propositions.

  • Visit/Review

    Step 2: Visit/Review

    Our unique expertise in providing work center automation qualifies us to quickly determine where our work center automation software can make a difference.

    We conduct a 4-8 hour visit in cooperation with your selected personnel to view work center operations, interactions and workflow. Our objective is to identify a "problem area" on which to focus in Step 3.

  • Demostration

    Step 3: Demonstration

    Using the findings from Step 2, we provide a custom demonstration of how our software can be configured to achieve an impact on your work center costs.

    The demonstration will show selected transactions, how they can be automated by WCAS, how processes can be coded by the customer and what the expected results on workload and/or manpower will be.