Sprint to revamp its enterprise digital strategy


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Sprint will boost its business services with a streamlined, smarter online portal for enterprise customers and expanded internal capabilities for customer care. The digital transformation partnership was announced today and is aimed at simplifying Sprint's operations and reducing costs while creating new revenues.

"We're not the only company that has those systems [that have]been in place for a very long time, and you need to ... make those systems work," Green-Kerr said. The work has three objectives:

  1. expanding self-care options for enterprise customers and giving them a comprehensive view of the services they purchase from Sprint;
  2. Sprint realizing cost-savings by simplifying and automating its internal customer-related processes that currently often heavily manual;
  3. and increasing revenue generation by presenting new, real-time service bundling options that are tailored to a business customer's needs.

She said that the comprehensive portal for enterprise customers is simple and intuitive and that she expects it to be well-received.

Enterprise customers, said Lurie, "are going to now be able to see in one place what's available, the services that Sprint offers that they maybe in the past couldn't see -- all those come together in one simple view."

Source: RCR Wireless (View full article)

Posted by Dan Corcoran on March 5, 2018 07:23 AM

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